Sales

Every sale, synced automatically from your connected marketplaces or entered by hand — platform, item, buyer, and the full financial breakdown: gross, fees, shipping cost, any refund, and the resulting profit and ROI, calculated per sale rather than just in aggregate.

Edit… opens the full sale record — marketplace, order number, item, SKU, sold date, quantity, gross (the total across every unit), what the buyer paid you for shipping versus what shipping actually cost you, fees, and any refunded amount — each labeled specifically enough that there’s no ambiguity between shipping charged and shipping cost. Edit fees… is the narrower version, for the common case of correcting a marketplace fee DixonDesk got wrong without opening the full editor.

Match to stock is how a sale gets linked to the specific inventory it came from, so its true cost — and therefore real profit — is known. Sales matched automatically show it right away; the ones DixonDesk couldn’t confidently match show up in Review sales instead. The matching dialog is a searchable list of on-hand stock, pre-filtered to what’s actually in stock and pre-searched using the sale’s own item name, so the likely match is usually already near the top.

Log refund request… is the buyer-refund tracker — logs the amount and reason a buyer’s asking for, before it’s actually been paid. This deliberately has zero effect on your profit numbers when logged; it only becomes real once you mark it paid in Refunds & claims. An open, unresolved request should never quietly change a number that’s supposed to reflect what’s actually happened.

Review sales

Not about matching a sale to inventory — that’s Match to stock. This is duplicate detection: a synced sale that might already be sitting in your book under a different order number, or none at all, because you or an earlier import entered the same real-world sale by hand before automatic sync caught up. Each flagged sale is reviewed one at a time, shown alongside DixonDesk’s best-guess candidates for what it might be a duplicate of. Four outcomes, each doing something distinctly different: